Why eMedify's MED AI Report Analyzer Might Not Work: Troubleshooting Common Issues

The MED AI Report Analyzer is a powerful tool designed to process and interpret medical images efficiently. However, there are instances where it might not function as expected. Below are the most common reasons and how to resolve them:

1. Image Contains Restricted Content

• Reason: MED AI is programmed to reject images that might contain banned or inappropriate content, such as pornographic material.
• False Flag Cases: Sometimes, legitimate medical images (e.g., examining a wart on a private area) might be flagged incorrectly.
• Solution: Ensure that the image clearly depicts the medical condition without unnecessary exposure of sensitive areas. In case of rejection, consider anonymizing or masking specific regions before re-uploading.

2. Image Size Issues

• Reason: Images that are too large, too small, or blurry can cause processing errors.
  • Too Large: The file exceeds the acceptable size for upload.
  • Too Small or Blurred: The resolution is insufficient for accurate analysis.
• Solution:
  • Use an image between 250 KB and 1 MB in size.
  • Compress larger images while maintaining quality.
  • Retake blurred images to ensure clarity and proper focus.

3. Image Contains Patient Identification Details

• Reason: Including identifiable patient information in images can violate privacy laws like GDPR (if processed in Europe) or other regional regulations.
• Solution:
  • Remove any personal information (e.g., names, dates of birth, or medical record numbers) from the image before uploading.
  • Use anonymization tools if available.

4. Patient History Flagged as Spam

• Reason: Although unlikely, patient histories can occasionally be flagged as spam due to stringent global compliance and security filters.
  • Example: Descriptive phrases like "patient has pain in right arm" may trigger filters unintentionally.
• Solution:
  • Slightly modify the phrasing of the history. For instance:
    • Change "patient has pain in right arm" to "patient has pain in arm (right)."
  • Avoid repetitive or overly detailed descriptions that could resemble spam patterns.

5. System Overload or 502 Bad Gateway Error

• Reason: If too many people are using the system simultaneously, it might result in a 502 Bad Gateway error.
• Solution:
  • Do not close the window. Wait for a few seconds and press Reload.
  • Alternatively, use the Telegram interface, which has fewer users currently and operates on a different server.

6. General Tips for Smooth Processing

• Ensure images are in supported formats such as JPEG, PNG.
• Double-check internet connectivity before uploading.
• Avoid uploading multiple files simultaneously to prevent overload.
• Clear browser cache or try uploading through an incognito window if issues persist.

7. Contact Support

If you’ve tried the above solutions and still face issues, reach out to our support team at [email protected] or create a ticket.

By following these guidelines, you can ensure a smoother experience with the MED AI Report Analyzer. Thank you for using eMedify to enhance your medical diagnostics!