Effective: 1 May 2026 · Last updated: 30 May 2026 · Data requests & enquiries
Privacy Policy for eMedify
Effective Date: May 0Privacy Policy for eMedify
Effective Date: May 01, 2026
Last Updated: May 30, 2026
Welcome to eMedify ("eMedify", "Company", "we", "our", or "us").
We are committed to protecting your privacy and ensuring the security of your personal, medical, and health-related information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information when you access our website, mobile applications, telemedicine services, healthcare platforms, AI-powered healthcare solutions, hospital management systems, medical imaging services, patient portals, and related services (collectively, the "Services"). eMedify provides AI-based healthcare solutions and healthcare technology services.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect:
Full name
Date of birth
Gender
Photograph
Government-issued identification details
Address
Email address
Mobile number
Emergency contact information
B. Health and Medical Information
Depending on the Services used, we may collect:
Medical history
Diagnoses
Treatment records
Prescriptions
Laboratory reports
Radiology and imaging data
Clinical notes
Mental health records
Allergies
Medication information
Vital signs
Consultation records
Telemedicine session information
C. Professional Information (Healthcare Providers)
For doctors, psychologists, hospitals, clinics, laboratories, and healthcare professionals:
Registration certificates
Medical council registration numbers
Qualifications
Licenses
Practice information
Professional experience
Banking and payment details
Verification documents
D. Technical Information
We may automatically collect:
IP address
Device identifiers
Browser type
Operating system
Access logs
Usage analytics
Cookies and similar technologies
Session information
Error logs
E. Payment Information
For paid services, we may collect:
Billing information
Transaction details
Payment method information
We do not store complete card numbers or sensitive payment credentials. Payment processing may be handled by certified third-party payment processors.
We use collected information to:
Healthcare Services
Facilitate medical consultations
Enable telemedicine services
Maintain medical records
Schedule appointments
Generate prescriptions
Support clinical decision-making
Deliver healthcare services
Platform Operations
Create and manage accounts
Authenticate users
Verify healthcare professionals
Provide customer support
Improve platform functionality
Ensure service quality
AI and Technology Services
We may use data to:
Power AI-assisted healthcare tools
Improve diagnostic support systems
Enhance medical imaging analysis
Improve healthcare workflows
Train, validate, and improve machine learning systems where legally permissible
Where required by law, explicit consent will be obtained before using identifiable health information for AI model development or training.
Legal and Compliance Purposes
Meet regulatory obligations
Prevent fraud
Detect security incidents
Enforce contractual rights
Respond to legal requests
4. Legal Basis for Processing
Where applicable, we process information based on:
User consent
Performance of contractual obligations
Compliance with legal obligations
Legitimate business interests
Medical diagnosis and healthcare provision
Protection of vital interests
5. Telemedicine and Healthcare Data
Healthcare information is considered sensitive personal data.
When you use telemedicine or healthcare-related services:
Consultation records may be documented.
Electronic medical records may be created and maintained.
Prescriptions may be generated electronically.
Audio, video, chat, and image exchanges may be stored where necessary for treatment, legal compliance, or quality assurance.
Healthcare professionals may access relevant patient information necessary for treatment.
Users should understand that online healthcare services have inherent technological risks despite reasonable security measures.
We use cookies and similar technologies to:
Maintain login sessions
Remember user preferences
Analyze platform performance
Improve user experience
Prevent fraud and abuse
Users may modify browser settings to refuse cookies; however, certain features may not function properly.
We may share information with:
Healthcare Professionals
Doctors
Psychologists
Psychiatrists
Therapists
Hospitals
Clinics
Laboratories
Diagnostic centers
when necessary for healthcare delivery.
Service Providers
We may engage trusted third parties for:
Cloud hosting
Data storage
Payment processing
Communication services
Analytics
Technical support
Such providers are contractually required to protect information.
Legal Authorities
We may disclose information when:
Required by law
Ordered by a court
Requested by government authorities
Necessary to protect rights, safety, or security
Needed to investigate fraud or illegal activity
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction.
We retain information for as long as necessary to:
Provide Services
Maintain healthcare records
Comply with legal obligations
Resolve disputes
Enforce agreements
Medical records may be retained for periods required under applicable healthcare laws and regulations.
Upon expiry of retention requirements, data may be securely deleted, anonymized, or archived.
We implement reasonable administrative, technical, and physical safeguards, including:
Encryption in transit
Secure servers
Access controls
Authentication systems
Audit logging
Security monitoring
Role-based access controls
However, no electronic transmission or storage system can be guaranteed to be 100% secure.
Subject to applicable law, users may have rights to:
Access personal information
Correct inaccurate information
Update account details
Request deletion of data
Restrict processing
Withdraw consent
Receive a copy of certain information
Lodge complaints with applicable authorities
Certain requests may be restricted where healthcare, legal, regulatory, or public interest obligations require continued retention.
Our Services are not intended for children under 18 years of age without parental or guardian involvement.
Where healthcare services are provided to minors, information may be collected with the authorization of parents, guardians, or as otherwise permitted by applicable law.
Information may be processed or stored in jurisdictions outside your state or country.
Where such transfers occur, we will take reasonable steps to ensure appropriate safeguards and compliance with applicable privacy laws.
Certain eMedify services may incorporate artificial intelligence technologies.
AI-generated outputs:
Are intended to assist healthcare professionals.
Should not be considered independent medical diagnoses.
May require human review and validation.
May contain inaccuracies.
Healthcare decisions should always involve qualified medical professionals.
Our platform may contain links to third-party websites, payment gateways, healthcare providers, or external services.
We are not responsible for the privacy practices, content, or security of third-party services.
Users should review the privacy policies of such providers separately.
This Privacy Policy is intended to comply with applicable Indian laws, including:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (to the extent applicable)
Telemedicine Practice Guidelines issued by relevant authorities
Other applicable healthcare and data protection regulations in India
Relevant healthcare privacy and data protection obligations are commonly addressed under Indian healthcare and information technology regulations.
We may update this Privacy Policy periodically.
Changes become effective upon publication on:
https://emedify.in
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
For privacy-related questions, requests, or complaints, contact:
eMedify
Website: https://emedify.in
Email: [email protected]
Support Email: [email protected]
Data Protection Officer: [email protected] (if appointed)
If specific contact details differ from those published on the website, the details available on the official website shall prevail., 2026
Last Updated: May 30, 2026
Welcome to eMedify ("eMedify", "Company", "we", "our", or "us").
We are committed to protecting your privacy and ensuring the security of your personal, medical, and health-related information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information when you access our website, mobile applications, telemedicine services, healthcare platforms, AI-powered healthcare solutions, hospital management systems, medical imaging services, patient portals, and related services (collectively, the "Services"). eMedify provides AI-based healthcare solutions and healthcare technology services.
By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy.
We may collect:
Full name
Date of birth
Gender
Photograph
Government-issued identification details
Address
Email address
Mobile number
Emergency contact information
B. Health and Medical Information
Depending on the Services used, we may collect:
Medical history
Diagnoses
Treatment records
Prescriptions
Laboratory reports
Radiology and imaging data
Clinical notes
Mental health records
Allergies
Medication information
Vital signs
Consultation records
Telemedicine session information
C. Professional Information (Healthcare Providers)
For doctors, psychologists, hospitals, clinics, laboratories, and healthcare professionals:
Registration certificates
Medical council registration numbers
Qualifications
Licenses
Practice information
Professional experience
Banking and payment details
Verification documents
D. Technical Information
We may automatically collect:
IP address
Device identifiers
Browser type
Operating system
Access logs
Usage analytics
Cookies and similar technologies
Session information
Error logs
E. Payment Information
For paid services, we may collect:
Billing information
Transaction details
Payment method information
We do not store complete card numbers or sensitive payment credentials. Payment processing may be handled by certified third-party payment processors.
We use collected information to:
Healthcare Services
Facilitate medical consultations
Enable telemedicine services
Maintain medical records
Schedule appointments
Generate prescriptions
Support clinical decision-making
Deliver healthcare services
Platform Operations
Create and manage accounts
Authenticate users
Verify healthcare professionals
Provide customer support
Improve platform functionality
Ensure service quality
AI and Technology Services
We may use data to:
Power AI-assisted healthcare tools
Improve diagnostic support systems
Enhance medical imaging analysis
Improve healthcare workflows
Train, validate, and improve machine learning systems where legally permissible
Where required by law, explicit consent will be obtained before using identifiable health information for AI model development or training.
Legal and Compliance Purposes
Meet regulatory obligations
Prevent fraud
Detect security incidents
Enforce contractual rights
Respond to legal requests
4. Legal Basis for Processing
Where applicable, we process information based on:
User consent
Performance of contractual obligations
Compliance with legal obligations
Legitimate business interests
Medical diagnosis and healthcare provision
Protection of vital interests
5. Telemedicine and Healthcare Data
Healthcare information is considered sensitive personal data.
When you use telemedicine or healthcare-related services:
Consultation records may be documented.
Electronic medical records may be created and maintained.
Prescriptions may be generated electronically.
Audio, video, chat, and image exchanges may be stored where necessary for treatment, legal compliance, or quality assurance.
Healthcare professionals may access relevant patient information necessary for treatment.
Users should understand that online healthcare services have inherent technological risks despite reasonable security measures.
We use cookies and similar technologies to:
Maintain login sessions
Remember user preferences
Analyze platform performance
Improve user experience
Prevent fraud and abuse
Users may modify browser settings to refuse cookies; however, certain features may not function properly.
We may share information with:
Healthcare Professionals
Doctors
Psychologists
Psychiatrists
Therapists
Hospitals
Clinics
Laboratories
Diagnostic centers
when necessary for healthcare delivery.
Service Providers
We may engage trusted third parties for:
Cloud hosting
Data storage
Payment processing
Communication services
Analytics
Technical support
Such providers are contractually required to protect information.
Legal Authorities
We may disclose information when:
Required by law
Ordered by a court
Requested by government authorities
Necessary to protect rights, safety, or security
Needed to investigate fraud or illegal activity
Business Transfers
In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction.
We retain information for as long as necessary to:
Provide Services
Maintain healthcare records
Comply with legal obligations
Resolve disputes
Enforce agreements
Medical records may be retained for periods required under applicable healthcare laws and regulations.
Upon expiry of retention requirements, data may be securely deleted, anonymized, or archived.
We implement reasonable administrative, technical, and physical safeguards, including:
Encryption in transit
Secure servers
Access controls
Authentication systems
Audit logging
Security monitoring
Role-based access controls
However, no electronic transmission or storage system can be guaranteed to be 100% secure.
Subject to applicable law, users may have rights to:
Access personal information
Correct inaccurate information
Update account details
Request deletion of data
Restrict processing
Withdraw consent
Receive a copy of certain information
Lodge complaints with applicable authorities
Certain requests may be restricted where healthcare, legal, regulatory, or public interest obligations require continued retention.
Our Services are not intended for children under 18 years of age without parental or guardian involvement.
Where healthcare services are provided to minors, information may be collected with the authorization of parents, guardians, or as otherwise permitted by applicable law.
Information may be processed or stored in jurisdictions outside your state or country.
Where such transfers occur, we will take reasonable steps to ensure appropriate safeguards and compliance with applicable privacy laws.
Certain eMedify services may incorporate artificial intelligence technologies.
AI-generated outputs:
Are intended to assist healthcare professionals.
Should not be considered independent medical diagnoses.
May require human review and validation.
May contain inaccuracies.
Healthcare decisions should always involve qualified medical professionals.
Our platform may contain links to third-party websites, payment gateways, healthcare providers, or external services.
We are not responsible for the privacy practices, content, or security of third-party services.
Users should review the privacy policies of such providers separately.
This Privacy Policy is intended to comply with applicable Indian laws, including:
Information Technology Act, 2000
Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011
Digital Personal Data Protection Act, 2023 (to the extent applicable)
Telemedicine Practice Guidelines issued by relevant authorities
Other applicable healthcare and data protection regulations in India
Relevant healthcare privacy and data protection obligations are commonly addressed under Indian healthcare and information technology regulations.
We may update this Privacy Policy periodically.
Changes become effective upon publication on:
https://emedify.in
Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy.
For privacy-related questions, requests, or complaints, contact:
eMedify
Website: https://emedify.in
Email: [email protected]
Support Email: [email protected]
Data Protection Officer: [email protected]
If specific contact details differ from those published on the website, the details available on the official website shall prevail.
To request access to, correction of, or deletion of your personal data — or to raise any privacy concern — please contact us directly.
Contact us →Also see our Terms of service.