Messaging & Reminders

Communications Log

Admins comms-log audit delivery-status troubleshooting

The Communications Log (?page=comms-log) is an admin-facing audit trail of every outbound message the system has attempted to send — reminders, notifications, reset emails, WhatsApp messages — along with delivery status, useful for troubleshooting why a patient didn't receive something.

Step-by-step

Go to Comms Log (admin access).
Filter by patient, channel, date range, or delivery status.
Inspect an entry to see the exact content sent and the provider's response/error, if any.

Common issues & fixes

check the error detail; common causes are invalid recipient contact info or a misconfigured provider (API key, sender ID) in Settings.

confirm that channel is actually configured; unconfigured channels won't generate log entries at all since nothing is attempted.

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Communications Log

Step-by-step

Common issues & fixes

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