Managing Your eMedify Hospital Management Subscription: Cancellation, Upgrades, and Downgrades

eMedify provides flexible subscription management options to cater to your evolving needs. Whether you want to cancel, hold, upgrade, or downgrade your plan, the process is simple and user-friendly. Here's a detailed guide:

Canceling or Holding Your Subscription

1. Canceling Your Subscription:

   • If you decide to cancel your subscription, you can do so anytime through your account dashboard or by contacting customer support.
   • Once canceled, your account will remain active for the remainder of your billing cycle.
   • You have a 30-day grace period after the subscription ends to renew it. During this period, your account data will be securely stored.

2. Permanent Data Deletion:

   • If you do not renew your subscription within the 30-day grace period, all account data will be permanently deleted. This ensures data privacy and storage compliance.
   • Deleted data cannot be recovered, so ensure to back up or export any essential data before the grace period ends.

Upgrading or Downgrading Your Plan

1. Upgrading Your Plan:

   • Users can upgrade to a higher-tier plan anytime.
   • Upgrading unlocks additional features and tools immediately upon payment confirmation.
   • Any data or features exclusive to the new plan will be accessible right away.

2. Downgrading Your Plan:

   • Users can downgrade to a lower-tier plan anytime.
   • Important: If the lower-tier plan does not support certain features or data exclusive to the higher plan, you will have a 30-day grace period to export or back up that data.
   • After 30 days, any data exclusive to the higher-tier plan will be permanently deleted and cannot be recovered.

Key Considerations

• Flexible Subscription Management:
  Whether upgrading or downgrading, you can adjust your subscription without penalties or restrictions.

• Data Backup:
  Always back up your data before canceling or downgrading your plan, especially if the new plan does not support certain features.

• No Disruption in Service:
  Upgrades are applied immediately, while downgrades ensure continued access to all existing features during the grace period.

Frequently Asked Questions

1. Can I pause my subscription instead of canceling it?

• Currently, eMedify does not offer a subscription pause feature. You can cancel and renew later within the 30-day grace period to avoid losing your data.

2. Will I receive reminders before my data is deleted?

• Yes, eMedify will send reminders via email and SMS before your data is permanently deleted.

3. Can I restore deleted data after the grace period?

• No, once data is deleted after the 30-day grace period, it cannot be recovered.

4. Are there additional charges for upgrading or downgrading?

• No, there are no penalties or hidden fees for adjusting your subscription plan.

eMedify strives to offer a hassle-free subscription experience while ensuring your data privacy and compliance with storage regulations. For more information or assistance, reach out to our support team anytime.