Pharmacy Module

Returns & Refunds (Pharmacy)

Pharmacists, Head pharmacists returns refunds pharmacy invoice-scan

Returns & Refunds (pharmacy/pages/returns.php) processes medication returns from patients and issues corresponding refunds. Requires the returns permission to initiate; approving a return requires returns.approve (a separate, higher-trust step).

Step-by-step

Go to Returns & Refunds.
Look up the sale by scanning or entering the invoice number.
Select the items being returned and the reason.
Submit the return request — it enters pending approval status.
A staff member with returns.approve reviews and approves (or declines) the return.
Once approved, stock is adjusted back in and the refund is processed.

Common issues & fixes

that's expected unless your account has returns.approve; a two-person check is intentional for financial control.

double-check the invoice number was entered correctly, or that the sale was actually processed through pharmacy dispensing rather than the general Billing module.

confirm the return was fully approved, not just requested; stock updates happen at approval, not at request.

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Returns & Refunds (Pharmacy)

Step-by-step

Common issues & fixes

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