Terms of Service (Terms & Conditions) For eMedify Effective Date: May 30, 2026 Last Updated: May 30, 2026 1. Introduction Welcome to eMedify ("eMedify", "Company", "we", "our", or "us"). These Terms of Service ("Terms") govern your access to and use of the eMedify website, mobile applications, telemedicine platform, hospital management systems, electronic medical record systems, AI-powered healthcare solutions, medical imaging solutions, patient portals, professional healthcare networks, APIs, software products, and related services (collectively, the "Services"). By accessing or using any eMedify Service, you agree to be legally bound by these Terms. If you do not agree, you must not access or use the Services. 2. Definitions For purposes of these Terms: "Platform" means all websites, applications, software, APIs, and services operated by eMedify. "User" means any individual or entity using the Platform. "Patient" means a user seeking healthcare services. "Healthcare Professional" means a doctor, psychiatrist, psychologist, counselor, therapist, nurse, laboratory professional, clinic, hospital, or other healthcare provider. "Content" means any information, records, documents, text, images, audio, video, reports, prescriptions, or data uploaded or generated through the Platform. "AI Services" means artificial intelligence, machine learning, clinical decision support, automation, transcription, imaging analysis, or related technologies provided through the Platform. 3. Eligibility You may use the Services only if: You are at least 18 years of age; or You are accessing the Platform under supervision of a parent, guardian, or legally authorized representative; You have legal capacity to enter into binding agreements; You comply with all applicable laws and regulations. Healthcare Professionals must possess all required licenses, registrations, certifications, and permissions required by applicable law. 4. User Accounts To access certain Services, you may be required to create an account. You agree to: Provide accurate information. Keep information updated. Maintain confidentiality of login credentials. Accept responsibility for activities under your account. Notify us immediately of unauthorized access. We reserve the right to suspend or terminate accounts containing false or misleading information. 5. Healthcare Services Disclaimer eMedify is primarily a technology platform. Unless explicitly stated otherwise, eMedify does not: Practice medicine. Employ all listed healthcare professionals. Guarantee medical outcomes. Replace emergency medical services. Healthcare Professionals are independently responsible for: Medical advice. Diagnoses. Prescriptions. Treatment decisions. Clinical documentation. The doctor-patient relationship exists between the Patient and the treating Healthcare Professional, not with eMedify. 6. Telemedicine Services Telemedicine services are subject to applicable laws and professional guidelines. By using telemedicine services, you acknowledge: Remote consultations may have limitations. Certain conditions require in-person examination. Technical failures may interrupt consultations. Emergency situations require immediate local medical attention. If you believe you are experiencing a medical emergency, contact local emergency services immediately. 7. Mental Health Services Psychiatric, psychological, counseling, and behavioral health services provided through the Platform: Are not emergency services. Are not intended for crisis intervention. Are not suitable for immediate suicide prevention or emergency psychiatric stabilization. Users experiencing self-harm thoughts, suicidal ideation, violence risk, or psychiatric emergencies should seek immediate emergency assistance. 8. Healthcare Professional Verification eMedify may perform verification procedures on Healthcare Professionals. However: Verification does not constitute endorsement. Verification does not guarantee competence. Verification does not guarantee treatment outcomes. Users are encouraged to independently evaluate healthcare providers. 9. AI-Powered Features The Platform may provide: AI-generated clinical summaries. AI-assisted documentation. AI-powered imaging analysis. Clinical decision support. Medical coding assistance. Administrative automation. Healthcare analytics. Users acknowledge: AI outputs may contain errors. AI systems may generate inaccurate or incomplete information. AI recommendations require professional review. Healthcare decisions should not rely solely on AI-generated outputs. eMedify disclaims liability arising from reliance on AI-generated information without appropriate professional validation. 10. User Content You retain ownership of content uploaded to the Platform. By uploading content, you grant eMedify a worldwide, non-exclusive, royalty-free license to: Store Process Display Reproduce Transmit Analyze such content solely for providing, securing, improving, and operating the Services. You represent that: You own the content or have authority to provide it. The content does not violate laws or third-party rights. 11. Electronic Medical Records The Platform may maintain electronic medical records. Users acknowledge: Records may be retained as required by law. Records may not be deleted where legal retention obligations apply. Healthcare providers remain responsible for clinical accuracy of records they create. 12. Prescriptions and Medical Documentation Electronic prescriptions and medical documents generated through the Platform: Must comply with applicable regulations. Are the responsibility of the issuing Healthcare Professional. May be subject to verification requirements. eMedify is not responsible for pharmacy acceptance or fulfillment decisions. 13. Payments and Fees Certain Services may require payment. Users agree to: Pay applicable fees. Provide accurate billing information. Comply with payment processor requirements. Fees may be: One-time Subscription-based Transaction-based Consultation-based Unless required by law, fees paid are non-refundable. 14. Subscription Services Subscription plans may automatically renew unless cancelled before renewal. eMedify reserves the right to: Modify pricing. Introduce new plans. Change subscription features. Notice may be provided before material changes. 15. Acceptable Use Policy Users shall not: Violate laws or regulations. Upload malicious software. Interfere with platform operations. Attempt unauthorized access. Impersonate others. Submit fraudulent information. Harass or abuse users. Use the Platform for illegal activities. Circumvent security measures. Scrape or harvest data without authorization. 16. Healthcare Professional Obligations Healthcare Professionals agree to: Maintain valid licenses. Comply with professional standards. Follow applicable telemedicine regulations. Maintain patient confidentiality. Keep profile information accurate. Obtain required consents. Healthcare Professionals are solely responsible for their professional conduct. 17. Intellectual Property All Platform content, software, trademarks, logos, interfaces, designs, source code, and proprietary technologies are owned by eMedify or its licensors. Users may not: Copy Modify Reverse engineer Redistribute Sell Commercially exploit any portion of the Platform without written authorization. 18. Data Protection and Privacy Use of the Services is also governed by the eMedify Privacy Policy. By using the Platform, you consent to data processing described in the Privacy Policy. 19. Third-Party Services The Platform may integrate with: Payment providers Hospitals Laboratories Pharmacies Video conferencing systems Cloud providers Government health systems Third-party APIs eMedify is not responsible for third-party services, products, content, or actions. 20. Availability of Services We do not guarantee: Continuous availability. Error-free operation. Uninterrupted access. Compatibility with all devices. We may suspend or modify Services without prior notice. 21. Limitation of Liability To the maximum extent permitted by law: eMedify, its directors, officers, employees, affiliates, licensors, and partners shall not be liable for: Medical outcomes. Misdiagnosis. Treatment complications. Professional negligence of independent providers. Data loss. Service interruptions. Lost profits. Indirect damages. Consequential damages. Incidental damages. Special damages. Our aggregate liability shall not exceed the amount paid by the user to eMedify during the twelve (12) months preceding the claim. 22. Indemnification You agree to indemnify and hold harmless eMedify and its affiliates from claims, damages, losses, liabilities, costs, and expenses arising from: Your use of the Services. Violation of these Terms. Violation of law. Violation of third-party rights. 23. Suspension and Termination We may suspend or terminate access if: Terms are violated. Fraud is suspected. Security risks arise. Legal obligations require action. False information is provided. Termination does not affect accrued rights or obligations. 24. Force Majeure eMedify shall not be liable for delays or failures caused by circumstances beyond reasonable control, including: Natural disasters Pandemics Cyberattacks Government actions Internet outages Power failures Labor disputes 25. Governing Law These Terms shall be governed by and construed in accordance with the laws of India, without regard to conflict of law principles. 26. Dispute Resolution Any dispute arising from these Terms shall be resolved through: Step 1: Negotiation Parties shall first attempt good-faith resolution. Step 2: Arbitration If unresolved, disputes shall be referred to arbitration under the provisions of the Arbitration and Conciliation Act, 1996. Seat of Arbitration: Kurukshetra, Haryana, India Language: English Number of Arbitrators: One Nothing prevents either party from seeking interim relief before competent courts. 27. Jurisdiction Subject to arbitration provisions, courts located in Kurukshetra, Haryana, India shall have exclusive jurisdiction. 28. Changes to Terms eMedify may modify these Terms at any time. Updated versions will be published on the Platform. Continued use after publication constitutes acceptance of revised Terms. 29. Severability If any provision of these Terms is found invalid or unenforceable, the remaining provisions shall remain in full force and effect. 30. Entire Agreement These Terms, together with the Privacy Policy and any additional policies referenced herein, constitute the entire agreement between users and eMedify regarding the Services. 31. Contact Information eMedify Website: https://emedify.in Email: legal@emedify.in Support: support@emedify.in For legal notices: Legal Department eMedify Kurukshetra, Haryana, India Important Medical Disclaimer eMedify is a healthcare technology platform. Information available through the Platform, including AI-generated outputs, educational content, and telemedicine tools, is provided for informational and healthcare facilitation purposes only and should not be considered a substitute for professional medical judgment, diagnosis, treatment, or emergency care. Users should always seek advice from qualified healthcare professionals regarding medical conditions and treatment decisions.