Privacy Policy for eMedify Effective Date: May 0Privacy Policy for eMedify Effective Date: May 01, 2026 Last Updated: May 30, 2026 1. Introduction Welcome to eMedify ("eMedify", "Company", "we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal, medical, and health-related information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information when you access our website, mobile applications, telemedicine services, healthcare platforms, AI-powered healthcare solutions, hospital management systems, medical imaging services, patient portals, and related services (collectively, the "Services"). eMedify provides AI-based healthcare solutions and healthcare technology services. By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. 2. Information We Collect A. Personal Information We may collect: Full name Date of birth Gender Photograph Government-issued identification details Address Email address Mobile number Emergency contact information B. Health and Medical Information Depending on the Services used, we may collect: Medical history Diagnoses Treatment records Prescriptions Laboratory reports Radiology and imaging data Clinical notes Mental health records Allergies Medication information Vital signs Consultation records Telemedicine session information C. Professional Information (Healthcare Providers) For doctors, psychologists, hospitals, clinics, laboratories, and healthcare professionals: Registration certificates Medical council registration numbers Qualifications Licenses Practice information Professional experience Banking and payment details Verification documents D. Technical Information We may automatically collect: IP address Device identifiers Browser type Operating system Access logs Usage analytics Cookies and similar technologies Session information Error logs E. Payment Information For paid services, we may collect: Billing information Transaction details Payment method information We do not store complete card numbers or sensitive payment credentials. Payment processing may be handled by certified third-party payment processors. 3. How We Use Information We use collected information to: Healthcare Services Facilitate medical consultations Enable telemedicine services Maintain medical records Schedule appointments Generate prescriptions Support clinical decision-making Deliver healthcare services Platform Operations Create and manage accounts Authenticate users Verify healthcare professionals Provide customer support Improve platform functionality Ensure service quality AI and Technology Services We may use data to: Power AI-assisted healthcare tools Improve diagnostic support systems Enhance medical imaging analysis Improve healthcare workflows Train, validate, and improve machine learning systems where legally permissible Where required by law, explicit consent will be obtained before using identifiable health information for AI model development or training. Legal and Compliance Purposes Meet regulatory obligations Prevent fraud Detect security incidents Enforce contractual rights Respond to legal requests 4. Legal Basis for Processing Where applicable, we process information based on: User consent Performance of contractual obligations Compliance with legal obligations Legitimate business interests Medical diagnosis and healthcare provision Protection of vital interests 5. Telemedicine and Healthcare Data Healthcare information is considered sensitive personal data. When you use telemedicine or healthcare-related services: Consultation records may be documented. Electronic medical records may be created and maintained. Prescriptions may be generated electronically. Audio, video, chat, and image exchanges may be stored where necessary for treatment, legal compliance, or quality assurance. Healthcare professionals may access relevant patient information necessary for treatment. Users should understand that online healthcare services have inherent technological risks despite reasonable security measures. 6. Cookies and Tracking Technologies We use cookies and similar technologies to: Maintain login sessions Remember user preferences Analyze platform performance Improve user experience Prevent fraud and abuse Users may modify browser settings to refuse cookies; however, certain features may not function properly. 7. Sharing of Information We may share information with: Healthcare Professionals Doctors Psychologists Psychiatrists Therapists Hospitals Clinics Laboratories Diagnostic centers when necessary for healthcare delivery. Service Providers We may engage trusted third parties for: Cloud hosting Data storage Payment processing Communication services Analytics Technical support Such providers are contractually required to protect information. Legal Authorities We may disclose information when: Required by law Ordered by a court Requested by government authorities Necessary to protect rights, safety, or security Needed to investigate fraud or illegal activity Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction. 8. Data Retention We retain information for as long as necessary to: Provide Services Maintain healthcare records Comply with legal obligations Resolve disputes Enforce agreements Medical records may be retained for periods required under applicable healthcare laws and regulations. Upon expiry of retention requirements, data may be securely deleted, anonymized, or archived. 9. Data Security We implement reasonable administrative, technical, and physical safeguards, including: Encryption in transit Secure servers Access controls Authentication systems Audit logging Security monitoring Role-based access controls However, no electronic transmission or storage system can be guaranteed to be 100% secure. 10. Your Rights Subject to applicable law, users may have rights to: Access personal information Correct inaccurate information Update account details Request deletion of data Restrict processing Withdraw consent Receive a copy of certain information Lodge complaints with applicable authorities Certain requests may be restricted where healthcare, legal, regulatory, or public interest obligations require continued retention. 11. Children's Privacy Our Services are not intended for children under 18 years of age without parental or guardian involvement. Where healthcare services are provided to minors, information may be collected with the authorization of parents, guardians, or as otherwise permitted by applicable law. 12. Cross-Border Data Transfers Information may be processed or stored in jurisdictions outside your state or country. Where such transfers occur, we will take reasonable steps to ensure appropriate safeguards and compliance with applicable privacy laws. 13. AI-Powered Healthcare Features Certain eMedify services may incorporate artificial intelligence technologies. AI-generated outputs: Are intended to assist healthcare professionals. Should not be considered independent medical diagnoses. May require human review and validation. May contain inaccuracies. Healthcare decisions should always involve qualified medical professionals. 14. Third-Party Services Our platform may contain links to third-party websites, payment gateways, healthcare providers, or external services. We are not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of such providers separately. 15. Compliance with Indian Laws This Privacy Policy is intended to comply with applicable Indian laws, including: Information Technology Act, 2000 Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 Digital Personal Data Protection Act, 2023 (to the extent applicable) Telemedicine Practice Guidelines issued by relevant authorities Other applicable healthcare and data protection regulations in India Relevant healthcare privacy and data protection obligations are commonly addressed under Indian healthcare and information technology regulations. 16. Changes to this Privacy Policy We may update this Privacy Policy periodically. Changes become effective upon publication on: https://emedify.in Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy. 17. Contact Us For privacy-related questions, requests, or complaints, contact: eMedify Website: https://emedify.in Email: privacy@emedify.in Support Email: support@emedify.in Data Protection Officer: dpo@emedify.in (if appointed) If specific contact details differ from those published on the website, the details available on the official website shall prevail., 2026 Last Updated: May 30, 2026 1. Introduction Welcome to eMedify ("eMedify", "Company", "we", "our", or "us"). We are committed to protecting your privacy and ensuring the security of your personal, medical, and health-related information. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information when you access our website, mobile applications, telemedicine services, healthcare platforms, AI-powered healthcare solutions, hospital management systems, medical imaging services, patient portals, and related services (collectively, the "Services"). eMedify provides AI-based healthcare solutions and healthcare technology services. By accessing or using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. 2. Information We Collect A. Personal Information We may collect: Full name Date of birth Gender Photograph Government-issued identification details Address Email address Mobile number Emergency contact information B. Health and Medical Information Depending on the Services used, we may collect: Medical history Diagnoses Treatment records Prescriptions Laboratory reports Radiology and imaging data Clinical notes Mental health records Allergies Medication information Vital signs Consultation records Telemedicine session information C. Professional Information (Healthcare Providers) For doctors, psychologists, hospitals, clinics, laboratories, and healthcare professionals: Registration certificates Medical council registration numbers Qualifications Licenses Practice information Professional experience Banking and payment details Verification documents D. Technical Information We may automatically collect: IP address Device identifiers Browser type Operating system Access logs Usage analytics Cookies and similar technologies Session information Error logs E. Payment Information For paid services, we may collect: Billing information Transaction details Payment method information We do not store complete card numbers or sensitive payment credentials. Payment processing may be handled by certified third-party payment processors. 3. How We Use Information We use collected information to: Healthcare Services Facilitate medical consultations Enable telemedicine services Maintain medical records Schedule appointments Generate prescriptions Support clinical decision-making Deliver healthcare services Platform Operations Create and manage accounts Authenticate users Verify healthcare professionals Provide customer support Improve platform functionality Ensure service quality AI and Technology Services We may use data to: Power AI-assisted healthcare tools Improve diagnostic support systems Enhance medical imaging analysis Improve healthcare workflows Train, validate, and improve machine learning systems where legally permissible Where required by law, explicit consent will be obtained before using identifiable health information for AI model development or training. Legal and Compliance Purposes Meet regulatory obligations Prevent fraud Detect security incidents Enforce contractual rights Respond to legal requests 4. Legal Basis for Processing Where applicable, we process information based on: User consent Performance of contractual obligations Compliance with legal obligations Legitimate business interests Medical diagnosis and healthcare provision Protection of vital interests 5. Telemedicine and Healthcare Data Healthcare information is considered sensitive personal data. When you use telemedicine or healthcare-related services: Consultation records may be documented. Electronic medical records may be created and maintained. Prescriptions may be generated electronically. Audio, video, chat, and image exchanges may be stored where necessary for treatment, legal compliance, or quality assurance. Healthcare professionals may access relevant patient information necessary for treatment. Users should understand that online healthcare services have inherent technological risks despite reasonable security measures. 6. Cookies and Tracking Technologies We use cookies and similar technologies to: Maintain login sessions Remember user preferences Analyze platform performance Improve user experience Prevent fraud and abuse Users may modify browser settings to refuse cookies; however, certain features may not function properly. 7. Sharing of Information We may share information with: Healthcare Professionals Doctors Psychologists Psychiatrists Therapists Hospitals Clinics Laboratories Diagnostic centers when necessary for healthcare delivery. Service Providers We may engage trusted third parties for: Cloud hosting Data storage Payment processing Communication services Analytics Technical support Such providers are contractually required to protect information. Legal Authorities We may disclose information when: Required by law Ordered by a court Requested by government authorities Necessary to protect rights, safety, or security Needed to investigate fraud or illegal activity Business Transfers In the event of a merger, acquisition, restructuring, or sale of assets, user information may be transferred as part of the transaction. 8. Data Retention We retain information for as long as necessary to: Provide Services Maintain healthcare records Comply with legal obligations Resolve disputes Enforce agreements Medical records may be retained for periods required under applicable healthcare laws and regulations. Upon expiry of retention requirements, data may be securely deleted, anonymized, or archived. 9. Data Security We implement reasonable administrative, technical, and physical safeguards, including: Encryption in transit Secure servers Access controls Authentication systems Audit logging Security monitoring Role-based access controls However, no electronic transmission or storage system can be guaranteed to be 100% secure. 10. Your Rights Subject to applicable law, users may have rights to: Access personal information Correct inaccurate information Update account details Request deletion of data Restrict processing Withdraw consent Receive a copy of certain information Lodge complaints with applicable authorities Certain requests may be restricted where healthcare, legal, regulatory, or public interest obligations require continued retention. 11. Children's Privacy Our Services are not intended for children under 18 years of age without parental or guardian involvement. Where healthcare services are provided to minors, information may be collected with the authorization of parents, guardians, or as otherwise permitted by applicable law. 12. Cross-Border Data Transfers Information may be processed or stored in jurisdictions outside your state or country. Where such transfers occur, we will take reasonable steps to ensure appropriate safeguards and compliance with applicable privacy laws. 13. AI-Powered Healthcare Features Certain eMedify services may incorporate artificial intelligence technologies. AI-generated outputs: Are intended to assist healthcare professionals. Should not be considered independent medical diagnoses. May require human review and validation. May contain inaccuracies. Healthcare decisions should always involve qualified medical professionals. 14. Third-Party Services Our platform may contain links to third-party websites, payment gateways, healthcare providers, or external services. We are not responsible for the privacy practices, content, or security of third-party services. Users should review the privacy policies of such providers separately. 15. Compliance with Indian Laws This Privacy Policy is intended to comply with applicable Indian laws, including: Information Technology Act, 2000 Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011 Digital Personal Data Protection Act, 2023 (to the extent applicable) Telemedicine Practice Guidelines issued by relevant authorities Other applicable healthcare and data protection regulations in India Relevant healthcare privacy and data protection obligations are commonly addressed under Indian healthcare and information technology regulations. 16. Changes to this Privacy Policy We may update this Privacy Policy periodically. Changes become effective upon publication on: https://emedify.in Continued use of the Services after updates constitutes acceptance of the revised Privacy Policy. 17. Contact Us For privacy-related questions, requests, or complaints, contact: eMedify Website: https://emedify.in Email: privacy@emedify.in Support Email: support@emedify.in Data Protection Officer: dpo@emedify.in If specific contact details differ from those published on the website, the details available on the official website shall prevail.