Settings & Integrations

Communication Channels (Email, SMS, WhatsApp, Push, Telegram)

Admins email sms whatsapp push-notifications telegram

MindFlow can reach patients through five channels, each configured independently under Settings. A status indicator on each tab shows whether it's actively configured.

Email/SMTP (`tab=email`)

Configure outgoing email (SMTP host, port, credentials) used for reminders, prescriptions, and notifications. Email Templates (?page=email-settings) is a separate page for customizing the actual wording/HTML of each email type.

SMS — Twilio (`tab=sms`)

Configure Twilio credentials to send appointment reminders via SMS.

WhatsApp — Meta Cloud API (`tab=whatsapp`)

Configure WhatsApp Business messaging via Meta's Cloud API, including:

Webhook setup for delivery receipts and inbound patient messages.
Testing Console to verify credentials, list approved templates, and send test messages.
Setup Guide with steps specifically for Meta's Developer free plan.
Smart WhatsApp Bot — an automated conversational bot layer.
Linked WhatsApp Patients — see which patients have connected their WhatsApp number.

Push Notifications (`tab=push`)

Browser push notifications for patients who opt in via the portal.

Telegram (`tab=telegram`)

Send reminders/alerts over Telegram and run the clinic's Telegram bot; patients link their account from the Patient Portal.

Common issues & fixes

save the settings form fully; some channels require a successful test send before showing "Active."

Meta's Business API requires patients to have messaged in first or opted in, and message templates must be pre-approved by Meta.

check SPF/DKIM/domain reputation with your SMTP provider; this is outside the app's control.

confirm the bot token is correctly configured and the bot hasn't been blocked.

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